What is culture and what does it mean to be a foreigner? Don’t worry; I will not give a detailed answer to these two questions; that would need 100s of pages to do so. These 2 questions, I had to ask them to myself when I married a foreigner and when I moved to live in London-UK. In fact, it is crucial to be able to answer, at least in part, to these questions to live happily with different cultures.

In short, and I’ll come back to that, living in harmony with a different culture than yours is difficult and there are so many good reasons for that that you should not feel bad about it. At the same time, we have seen in the recent years enthusiasm for off-shore outsourcing. Depending on what country you are based in, the elected off-shore country is always one which is more or less speaking your language. I’ll take two examples: United Kingdom will outsource in India due to their English heritage. France will outsource in North Africa for the same reason. Of course, other parts of the world are heavily used, like Russia, Eastern Europe, China, etc. But anyway, for at least UK and France, I can say that common language is seen as the way to work together.

Now what happens? Every day, we hear more and more about disappointed companies regarding the success of their off-shore outsourcing. And most of the time, the complains are the same and turn about inability to understand each other, deliveries that have not much to do with expectations and in the end, some managers recognise they would be far happier if they could stop dealing with “this lot over there”. [...]